+971 52 11 25463
info@staircarpets.ae
Order by Call Or Whatsapp: +971521125463
Al Refaee Building (Office 05), Near city walk – Dubai
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Return and Refund 

We ensure customer satisfaction and provide high-end products. Our refund and returns policy allows a customer to place a refund and return request. We believe in straightforward communication and budget-friendly solutions. We provide a satisfying customer experience. Recognize the rights and review the policies. 

Our Quality Commitment 

We are committed to the quality of carpeting. We provide expert installation of our carpeting. Our staff carefully checks inspections and finalizes it to ensure the best possible results. Customer happiness is our top concern. If you experience any problem with our service or products, you can contact us. We review and resolve the matter promptly and fairly. 

When Can You Raise a Complaint?

  • If you experience issues with the product and services.
  • You can complain within 48 hours of delivery and installation.
  • We recommend that customers contact us as soon as possible.

Valid Reasons for Refund or Redo

  • You can return the products if they are incorrect or broken. 
  • If the wrong size stair carpets are installed.
  • If the faulty products are delivered. 
  • When a wrong product is delivered, you can request a return

Non-Refundable Situations

  • Custom and personalized carpets are non-refundable. 
  • Discounted and clearance items are non-returnable.
  • Products are damaged due to misuse and negligence.
  • Non-refundable if the customer’s mind changes after installation.
  • Minor hue differences caused by screen displays are not eligible for a refund. 

Order cancellation

  • An order can be cancelled within 24 hours. 
  • Customized orders cannot be cancelled after production has started.

How to Raise a Complaint

You can contact our customer support team. Clients can contact us via email, phone, and contact form on the website. Customers need to provide details and information about the products. If the product is damaged, you need to provide photos. We handle all types of complaints professionally. 

 

Resolution Timeline

After reviewing your complaint, we will review and provide a response within 4-5 business days. If the request is approved, we will inform you about the completion time frame. 

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